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Privacy Policy

Privacy Policy
Effective Date: July 30, 2025

Massage Matters and Esthetics (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, physical address, and payment information when you book appointments or purchase services.

  • Health Information: Any relevant information you provide regarding your health history, preferences, or conditions necessary for service delivery.

  • Usage Information: Data about how you interact with our website, booking platform, or other digital services.

2. How We Use Your Information

Your information is used only for the following purposes:

  • Scheduling and confirming appointments.

  • Providing personalized services and treatments.

  • Processing payments and maintaining records.

  • Sending reminders, updates, and promotional offers (with your consent).

  • Complying with legal and regulatory obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only when:

  • It is necessary to provide services (e.g., payment processors).

  • Required by law or government request.

  • Needed to protect our rights, safety, or property.

4. Data Security

We use reasonable safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. While we take these precautions, no data transmission over the Internet can be guaranteed to be 100% secure.

5. Your Choices

  • You may opt out of promotional communications at any time by contacting us.

  • You can request access to, correction, or deletion of your personal information by contacting us using the details below.

6. Third-Party Links

Our website or booking platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Massage Matters and Esthetics

  • Address 1: 900 E. Jackson Blvd., Jonesborough, TN 37659, US
    Phone: (423) 278-8168

  • Address 2: 2255 E. Andrew Johnson Hwy., Greeneville, TN 37745, US
    Phone: (423) 292-5240

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